A Toll Free Number is a number starting with 1800 – xx- xxx wherein the callers are not charged when they call a Toll Free number. The Toll Free numbers works free from any Geographical boundaries and conveys a credible & professional approach to customers who can reach you 24 x 7. Toll Free numbers are easy to remember and have a great brand recall value
Toll Free Number Leads to increased Lead Generation since customers are not charged for making the call
All the Calls are recorded and can be used for better insights and decision-making
Toll Free numbers are easy to remember and have a great brand recall value
Customers can reach you at any time at no cost to them leading to increased customer satisfaction and retention
A Toll Free numbers works free from any Geographical boundary and is used to tap new markets effectively
Use Toll Free numbers to track your campaign performance and increase ROI
Toll Free Number
Add unlimited phone numbers and agents
Start receiving calls on your Toll Free Number
Never Miss a Business Call and manage business communication anytime, anywhere.
Toll Free Numbers do not require any infrastructure and can be setup immediately
A single number for managing multiple customer Calls and connecting your agents, team members, departments & home workers
Real Time Call Reports for each call, tracking Call Activity and monitoring service levels for an effective customer response & better decision making
Helps you to manage your Customer communication and Voice campaigns with utmost ease.
Scale your operations without any hassle
Offer customers an enhanced experience with customers hearing a custom business greeting followed by call routing options
Pay as you use with zero maintenance
Secure your Call data in a single and highly secure platform
Toll Free number can be integrated with any CRM software vide our API’s
A Toll Free Phone number helps you manage your business more professionally with features such as custom greetings that welcome callers, extensions that direct them to the right department or employee and host of other features at no extra cost
Toll Free Number can handle unlimited concurrent customer Calls
Offer customers a great experience vide Multi Level IVR interaction
Route your customer calls to the appropriate agent or team members using multiple routing options
Place incoming calls in a queue in case the agent is busy
Record all calls to monitor and manage customer expectations
Forward calls to multiple phones
Define your business hours and route your calls accordingly
Supervisors can enter and monitor the two way call between agent and customer
All the agents associated with the number will receive the call at the same time
Add persons to the two way call
Listen to customer Voice Mails in case the agents don’t answer the call
Receive Real-time and detailed Call Report for each call
Offer Best in class 18x7 Support
Easy API integration with client’s CRM, Web Application and Apps
No Infrastructure Required to start or scale your operations
The caller calls the Virtual Number or Toll Free Number, which is integrated with IVR. The IVR system greets the user e.g. “Welcome to Needtoday”, followed by call routing options e.g. Please Press 1 for Sales, Press 2 for Support etc. The user selects the option using their Phone keypad and are directed to the right department or agent.
Businesses can integrate Needtoday’s Multi Level IVR system to their inbound calls to direct the customer to the right department and sent outbound SMS with requested info. They can also send pre recorded voice messages to their customers and use IVR to accept input from the customer.
| Toll Free Number - Pricing | ||||
|---|---|---|---|---|
| Features | ||||
| Virtual Mobile Number | 1 | |||
| Monthly Rental | 1479/- | |||
| Credits / Minutes /month | 10000 | |||
| Call charges beyond Free Calls | 0.32 | |||
| SMS charges per SMS | 0.102 | |||
| Users | Unlimited | |||
| Channels / Simultaneous Calls | Unlimited | |||
| Multi Level IVR | ||||
| Call Analytics and Reporting | ||||
| API | ||||
| Toll Free Number - Features | ||||
|---|---|---|---|---|
| Multilevel IVR | ||||
| Multilevel IVR | 1 | |||
| Personalised IVR | 719/- | |||
| Welcome message | 10000 | |||
| Custom on Hold Music | 0.32 | |||
| Call Group Scheduling | 0.102 | |||
| Voice Mail | Unlimited | |||
| Advanced call forwarding | Unlimited | |||
| Click 2 Call | ||||
| Multi agent Login | ||||
| Time based routing | ||||
| Direct Routing | ||||
| Multi Level DTMF Routing | ||||
| Sticky agent | ||||
| In-Call Transfer | ||||
| Blacklist | ||||
| Call Analytics & Reporting | ||||
| Web Interface | ||||
| Real - Time Analytics | ||||
| Call Recording | ||||
| SMS Alert | ||||
| Custom Sender ID | ||||
| Custom SMS Template | ||||
| E-mail Report | ||||
| Email Notification | ||||
| Quick dial | ||||
| API | ||||
| API Access | ||||
| CRM Integration | ||||
You can become our partner and provide multiple products and services to
your esteemed customers.
Advantages: Local Sales Partners have multiple verticals to choose from to save more, sell more and increase their income.
If you are an existing customer, for quick support response, contact communication@needtoday.com or dial +91-6364413322.