Interactive Voice Response (IVR) is an automated telephony system technology that is integrated with a Virtual Number and interacts with the callers, gathers the required information and routes the calls to the appropriate recipient.
The caller calls the Virtual Number or Toll Free Number, which is integrated with IVR. The IVR system greets the user e.g. “Welcome to Needtoday”, followed by call routing options e.g. Please Press 1 for Sales, Press 2 for Support etc. The user selects the option using their Phone keypad and are directed to the right department or agent.
Businesses can integrate Needtoday’s Multi Level IVR system to their inbound calls to direct the customer to the right department and sent outbound SMS with requested info. They can also send pre recorded voice messages to their customers and use IVR to accept input from the customer.
Offer customers a great experience vide Multi Level IVR interaction
Handle unlimited concurrent customer Calls
Route your customer calls to the appropriate agent or team members using multiple routing options
Place incoming calls in a queue in case the agent is busy
Record all calls to monitor and manage customer expectations
Forward calls to multiple phones
Define your business hours and route your calls accordingly
Supervisors can enter and monitor the two way call between agent and customer
All the agents associated with the number will receive the call at the same time
Add persons to the two way call
Listen to customer Voice Mails in case the agents don’t answer the call
Receive Real-time and detailed Call Report for each call
Offer Best in class 18x7 Support
Easy API integration with client’s CRM, Web Application and Apps
No Infrastructure Required to start or scale your operations
Our Voice Platform is a superior Platform connecting your existing and potential customers
Business can visually design the call flow and route incoming calls to the appropriate agent or employee or department using multiple routing options. Create complex IVR flows in just few simple clicks.
Stay connected with callers with different and multiple type of transfer options like Random, Round Robin and Sequential Routing
Call is routed to the agent with or without the welcome greeting
Connect to your customers with a missed call
An Add on in missed Call routing, which allows custom greeting to enhance customer experience
Stay connected with callers with multiple level of press key self – service options
Receive recorded messages left by callers for unattended calls
Callers can listen to the pre- recorded welcome message in their respective native language
Our Platform offers a smart way to route calls…
Route By Caller Location
Route By Time of Day
Route By Day of Week
Route By Marketing Source
Route By IVR Response
Route By Agent Expertise
Setup pre designed SMS, Voice audio clips and email templates which can be later used in your IVR journey along with specific desired sender id
You can control the activities for sending or stopping SMS/Email auto push on caller’s number as well as receivers mobile number or on his configured email id.
Assign a caller response to potential lead instantly through the panel with follow up date, comment, the status of the seriousness of caller along with his name, email id and other information.
Call Analytics helps you to analyse your business incoming/outgoing calls easily and provide insightful analysis based on admin and sales requirements.
Secure your account through extra security like two-way authentication, set up an IP Restrictions or can add a security question to enable another layer of protection against password hacking attempts
IVR does not require any infrastructure and can be setup immediately
IVR Platform manages multiple customer Calls and connecting agents, team members, departments & home workers
Real Time Call Reports for each call, tracking Call Activity and monitoring service levels for an effective customer response & better decision making
Helps you to manage your Customer communication and Voice campaigns with utmost ease.
Scale your operations without any hassle
Offer customers an enhanced experience with customers hearing a custom business greeting followed by call routing options
Pay as you use with zero maintenance
Secure your Call data in a single and highly secure platform
IVR Platform can be integrated with any CRM software or ERP vide our API’s
You can become our partner and provide multiple products and services to
your esteemed customers.
Advantages: Local Sales Partners have multiple verticals to choose from to save more, sell more and increase their income.
If you are an existing customer, for quick support response, contact communication@needtoday.com or dial +91-6364413322.