You can use our Call Centre software to build your Inbound Call Centre, Outbound Call Centre or Blended Call Centre seamlessly.
Use our Business Communication Platform to automate your Lead Generation and Management.
Businesses use a single number for their customers to call them, which is also advertised in their collaterals. All the customer calls to this number are diverted to a Virtual Number purchased from Needtoday.
The business can manage multiple customer calls and the customers now hear a custom business greeting followed by call routing options, which route them to the right department or agent.
IVR does not require any infrastructure and can be setup immediately
IVR Platform manages multiple customer Calls and connecting agents, team members, departments & home workers
Real Time Call Reports for each call, tracking Call Activity and monitoring service levels for an effective customer response & better decision making
Helps you to manage your Customer communication and Voice campaigns with utmost ease.
Scale your operations without any hassle
Offer customers an enhanced experience with customers hearing a custom business greeting followed by call routing options
Pay as you use with zero maintenance
Secure your Call data in a single and highly secure platform
IVR Platform can be integrated with any CRM software or ERP vide our API’s
Virtual Phone can handle unlimited concurrent customer Calls
Offer customers a great experience vide Multi Level IVR interaction
Route your customer calls to the appropriate agent or team members using multiple routing options
Place incoming calls in a queue in case the agent is busy
Record all calls to monitor and manage customer expectations
Forward calls to multiple phones
Define your business hours and route your calls accordingly
Supervisors can enter and monitor the two way call between agent and customer
All the agents associated with the number will receive the call at the same time
Add persons to the two way call
Listen to customer Voice Mails in case the agents don’t answer the call
Receive Real-time and detailed Call Report for each call
Offer Best in class 18x7 Support
Easy API integration with client’s CRM, Web Application and Apps
No Infrastructure Required to start or scale your operations
You can become our partner and provide multiple products and services to
your esteemed customers.
Advantages: Local Sales Partners have multiple verticals to choose from to save more, sell more and increase their income.
If you are an existing customer, for quick support response, contact communication@needtoday.com or dial +91-6364413322.